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Water Categories Based on The Level of Contamination

5/14/2021 (Permalink)

There are three basic categories of water damage, based on the level of contamination.

Category 1 Water - Refers to a source of water that does not pose substantial threat to humans and classified as "clean water". Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.

Category 2 Water - Refers to a source of water that contains a significant degree of chemical, biological or physical contaminated and causes discomfort or sickness when consumed or even exposed to. Known as "grey water". This type carries microorganism and nutrient of micro-organisms. Examples are toilet bowls with urine (no feces), sump pump failures, seepage due to hydrostatic failure and water discharge from dishwashers or washing machines.

Category 3 Water - Known as "black water" and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. Type 3 category are contaminated water sources that affect the indoor environment. This category includes water sources from sewage, seawater, rising water from rivers or streams, storm surge, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water. Toilet back flows that originates from beyond the toilet trap is considered black water contamination regardless of visible content or color.

PROTECT YOUR BUSINESS FROM STORM AND WATER DAMAGE

5/5/2021 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States.  Hurricanes, tornadoes, and earthquakes might seem like the most dangerous natural hazards you could ever face, but floods and droughts cause more fatalities to Americans over time.  SERVPRO warns that whether you live near a coastline, along city streets, in the mountains, near a river, or even in the desert, there is always great potential for flood damage from a storm.  A natural disaster is characterized by a great deal of damage and/or loss of life. The most destructive natural disaster in economic terms in the United States was a storm on August 29, 2005.  Hurricane Katrina made landfall along the Gulf Coast early Monday morning August 29th, 2005 as a large category four hurricane.  Sustained winds were around 145 MPH in Southeast Louisiana.  Katrina continued northward, affecting areas from near New Orleans, Louisiana to near Mobile, Alabama. 

Flood damage can affect your business in a variety of ways and can range in size from being isolated to a single room to entire floors being fully submerged.  Knowing how to prepare and deal with potential flooding in advance can affect how much of your property can be restored and how much has to be replaced.  Remember, Faster to Any Size Disaster is not merely a slogan. It is a reality.  It is an honest description of SERVPRO ability to receive a call and respond to a client in need, regardless of property size or type.  Learn how to be prepared BEFORE a storm affects your business and your life.

The SERVPRO Emergency READY Profile Advantage

As many as 50% of businesses close down following a disaster.  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how storm and flood damage can affect your business.

  • A no-cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
     
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
     
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
     
  • Establishes SERVPRO as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
     
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
     
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference for what to do, how to do it, and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready for any Storm

4/30/2021 (Permalink)

SERVPRO  specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Sacramento and surrounding areas, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams in our area that are strategically located throughout the United States.

Are You Storm Prepared?

4/20/2021 (Permalink)

Keep Emergency Kits on hand

There are many things you can do to prepare for a bad storm or other emergency.  One of these is to have a Home Emergency Kit/Car Emergency Kit on hand.  These kits are usually a collection of basic household/automobile items that you will need in an emergency, whether it’s a bad storm, a fire, or any other unexpected emergency. Try to assemble your kit as soon as possible so that it will be ready in case of an emergency and don't forget to rotate new items in so when you need it there will not be expired or out-of-date items.  You can also purchase premade kits from The Red Cross or other resources.

Have an emergency plan prepared

Depending on the severity of a storm or other event, it may take some time for help to arrive. Services like electricity and phone might be cut off for over a week. Emergency plans should be prepared with this information in mind. In addition to your emergency kit, which should include flashlights, batteries, and water, make an overall emergency plan with your family. Determine a place to meet if you need to leave your home in a hurry. Assign each member of your home with a task to make sure everyone gets out safely, including pets. SERVPRO offers an Emergency Readiness plan for businesses, but households should have a plan as well.

Know who to call to help with storm damage

Should your home experience significant damage during a storm, know who you can contact quickly to come out and assess and repair the damage. SERVPRO offers storm damage cleanup and restoration. With 24-hour emergency services offered, we’re “faster to any disaster”, with our highly trained technicians ready to help. Locally owned and operated, SERVPRO can help with storm, water, fire, or mold damage. Keep our information on hand as part of your emergency preparedness.

What Does IICRC mean anyway for your commercial facility?

4/13/2021 (Permalink)

SERVPRO is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

  • AMRT - Applied Microbial Remediation Technician
  • OSHA - 30-hour General and/or Construction Industry Training Program
  • CCT - Carpet Cleaning Technician
  • IICRC Certified Firm
  • ASD - Applied Structural Drying Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • WRT - Water Damage Restoration Technician
  • OCT - Odor Control Technician

Cleaning After a Storm

3/15/2021 (Permalink)

When a storm causes damage to your home, you may feel overwhelmed and unsure how to start the cleanup process. Due to flooding and other factors, however, there are several ways in which cleaning after a storm often differs from cleaning after different types of damage from water.

1. Water is Removed

Whereas a pipe break may only require a certain area of the house to be cleaned and likely will not result in a significant flood, storms can cause extensive water damage. Standing flood water can often be contaminated, meaning that removing the water can be hazardous if not done correctly. It’s essential to use protective equipment, like masks, boots, gloves, and other items when removing polluted water.

2. Home is Dried

Once water is removed from the home after a storm, it’s important to dry out the area. Keep the home dry will help prevent mold growth. However, it’s essential to make sure the right equipment is used while drying the area after flooding. Using a vacuum cleaner or putting on a fan when a ceiling is drooping can be hazardous and ineffective. Once the home is dry, the next process of cleaning and restoration can begin.

3. Sanitization is Required

Since storm floodwater is often contaminated, a home with sustained flood damage is often typically thoroughly sanitized. Besides cleaning items within your home, including furniture, clothes, or other personal belongings, the home itself may require special cleaning. Often, the process of disinfecting a home includes eliminating the causes of unpleasant odors and eliminating odors themselves, and the use of disinfectants as well as the use of antibacterial treatments.

Knowing the differences between pipe burst flooding and storm water damage can give you a better idea of what to expect and where to start the cleanup and restoration process. You could find it useful to work with water and storm damage professionals as you begin to restore your home.

Water Damage Danville | San Ramon Storm | Storm Damage | Water Damage Concord

Everything You Need to Know About Flood Damage

3/15/2021 (Permalink)

If there's any good news about flood damage, most people know it could and probably will occur in advance. While flash floods and other water damage from leaks and burst pipes are often unpredictable, flood damage from storms is almost easy to predict. Storm surge, torrential rain, and rising water levels cause massive water damage for those who live along the coast or in other low-lying areas. Flood damage is terrible in every instance, but the good news is many homeowners and business owners have enough time to adequately prepare their home and/or business for the impending water damage as best they can.

When a storm ends, and it's safe to return home or to work, many people are shocked to see how much water in the home or water in the business they find. It seems impossible water levels can rise so high, but it's entirely possible. When floodwater causes the water in a home or water in an office to damage things, it's devastating. Before anyone decides to handle this situation, they must learn how to properly handle this kind of water damage.

Do Not Go Back Without Permission

Anyone who evacuated would like to know how much water is in the property or the kind of water they're dealing with; never return to the property without being notified first that it's safe to return. Flood damage is hazardous, and it's easy to forget it's so much more than just water on the road or in a home. Water in a home is dangerous, water in a business is dangerous, and water is dangerous. Wait for the green light when proper authorities give it. No one ever knows if a power line is down, active, and just waiting in the water to electrocute the next person who walks through.

Beware of the Many Dangers

Before anyone enters a home or office with water damage to begin the water cleanup process, they must know how much danger potentially awaits. The water cleanup process should begin as quickly as possible to prevent more damage from occurring, but it cannot be done until people check for proper dangers. The first is live electricity. Don't assume just because the power is out in a specific neighborhood or city; there's nothing to worry about. The power could come back on at any given moment, which means it could cause serious bodily harm to anyone working out of their home or office. Turn off all electricity before entering any building with standing water.

The second danger is what might be waiting for people in the water. There could be alligators, snakes, dangerous water creatures, or even bacteria or other harmful stuff. Always let the local authorities do a neighborhood sweep before beginning the water cleanup and drying process.

Call the Pros

Finally, anyone can do the most crucial thing when water damage occurs and call a professional restoration and mitigation company to handle the drying process. Restoration companies have powerful equipment designed to allow adequate drying to occur in minimal time. Professional mitigation and restoration are imperative because any missed moisture leads to much larger problems.

It's not uncommon for people to want to begin the water cleanup and drying process independently. Still, it's the help of a professional restoration and mitigation company that provides the best possible results. Restoration is designed to clear out all the water in places others might not realize it's hiding. The more prolonged moisture sits in a home or business, the more dangerous it becomes. It can cause mold to form; it can cause further damage to furniture, flooring, and even walls. Call for professional restoration and mitigation rather than handling the drying process without a pro's help to remove water in a business or home.

Water damage Danville | Damage Danville | San Ramon Water Damage | Storm Damage Danville

Fast Response Essential After Storm Damage

3/9/2021 (Permalink)

After a storm wreaks havoc on a commercial property, time is of the essence. The longer flood damage sits, the more costly the storm restoration process will be. For both the property owner and insurer, minimizing damage and replacement is key to a smooth claim and getting back to “Like it never even happened.”

Reliable, 24/7 Service
When choosing a storm damage and restoration company, you want to feel confident that you are turning to a professional provider that understands every aspect of the process. As you decide where to turn to help, a national franchise company is an easy choice for a number of reasons.

24/7 national call center
1,700 local franchises
IICRC-certified and trained professionals

In extreme situations, trusting in a national network means knowing that a disaster team is just a phone call away. Teams are strategically placed and ready to handle whatever Mother Nature may be doling out. No matter what kind of storm restoration is needed, you can trust that only thoroughly vetted professionals will heed the call for help.

Fast Recovery
Fast storm response is essential for a faster and more cost-effective recovery. The right restoration provider will know the importance of a sticky to a speedy timeline. After the first call is made, you can expect:

  • The client will be contacted for an on-site inspection within one hour.
  • In under four hours, a professional will be on-site to assess and inspect the damage, including pretesting restorability.
  • The insurance provider will be contacted within eight hours and given a detailed overview of the findings and a restoration plan.

A lot of questions arise when dealing with storm restoration, for both the owner experiencing the loss and the insurance provider. Counting on a professional dedicated to quickly providing help and backed by a national network minimizes those questions and ensures the loss is minimized.

Home Fire Safety Tips

3/3/2021 (Permalink)

The rate of home fire accidents has been rising for so many years. There have been many incidents related to Fire Safety Tips that have claimed the lives of so many people. It just goes to show that a lot of families didn’t pay attention to taking preventive measures. And that’s really very worrying. Although it sounds so simple it is really important for every family.

Everyone knows that fires are usually caused by an accident. However, this does not mean that it is inevitable. If you are fully aware of the security measures in your home, you can always prevent this from happening. Remember, fire can be stopped. You just have to know how to do it before it gets worse.

It is important to observe proper preventive measures because it can save lives not only for you but also for your family. Nothing bad can happen in a person’s life without putting your house on fire. So if you are not a victim of this horrific incident, check out the rest of this article for more fire safety advice.

The best way to avoid a fire is to reduce or eliminate the risk of fire in your area. In case of emergency, fire tactics should be done which you should be fully aware of. You should also inform all family members who are with you. That way, they won’t panic whenever an emergency occurs.

It helps to install fire alarms and smoke detectors in your home. These devices can help give you an early warning. There are different types that you can choose from. There are water sprinklers and fire extinguishers. For others, they thought these alarms were only for businesses. This is not entirely true; These can actually be installed in your home.

All electrical devices and applications should be plugged in to secure. Do not leave them in the still mode as they still use a small amount of energy. Check regularly to see if they are still in good condition. There are many times that electrical gadgets are already broken but still used can cause fatal events like fire. So don’t ignore the condition of your tools.

If there are no leaks, always check your gas tank and gas limit. You should monitor when the tank needs to be replaced and the gas controller installed correctly. This can be really dangerous as you can smell the leaking gas which is harmful to your health.

There may be plenty of fire safety tips that every family should consider. But regardless of what these preventive measures are, homeowners should not underestimate the importance of getting to know them. It is very important to learn how to stay away from dangers and how to prevent them from happening. Doing so will not only save your house from burning, but you will also save your family and family.

Constant Rain and Leaky Roofs

12/17/2020 (Permalink)

With the relentless series of storms we've seen since last December, SERVPRO of Danville has seen a marked increase in water damage from roof leaks. Roof leaks can be a challenge to deal with! A roof leak generally happens at the worst possible time, typically during the peak of a heavy rain/windstorm.

Roofs will leak for a number of reasons, including shoddy construction, holes made by animals, missing shingles thanks to intense wind and rain, problems with plumbing vents, damaged flashing, and clogged and overflowing gutters. Consider the age of the roof, too. It may be so old and worn that it’s time for a proper replacement. Additionally, skylights and chimneys traditionally leak because they’re essentially sealed holes in the roof! There's a phrase: there's 2 types of skylights, those that leak and those that will....

Typically you’ll see a stain on a wall or ceiling that’ll give you an idea you have a leak coming from somewhere. In extreme cases SERVPRO has been called out when the ceiling has already come crashing down. The insulation in attics is very absorbent and can hold quite a bit of water; a slow leak can sometimes take weeks to reveal itself, usually with a loud crash and ceiling drywall and insulation covering everything in the house!

The best time to trace where the leak is coming from is to examine its trail as best you can when it’s raining outside. SERVPRO has the tools to help track the leak to its source. Once it's found a roofer can come by and either temporarily tarp the roof or get it repaired if the rains stopped!